Refund policy

14-day returns

You may request a return of an eligible unopened, unused bottle within 14 days of receiving your order. The original packaging and safety seal must be intact. Keep your proof of purchase.

To start a return, email sales@kondor.ae with your order number, product, and reason. We will provide instructions and a return address. Please contact us before sending an item back.

Costs and refunds

For change-of-mind returns, the customer pays return shipping. Use a tracked service and keep the receipt. Original delivery charges are not refunded for change-of-mind returns unless required by law.

We will notify you after receiving and reviewing the return. Approved refunds go to the original payment method where possible. Processing time depends on the payment provider; bank-transfer refunds require verified account details.

Damaged, incorrect, or faulty goods

Contact sales@kondor.ae promptly if your order is damaged, incorrect, or faulty, with your order number and photographs where possible. We will arrange an appropriate resolution and cover reasonable return costs when a return is needed.

Opened bottles are not eligible for voluntary change-of-mind returns. This restriction does not limit rights relating to faulty, unsafe, damaged, or incorrectly supplied goods, or other mandatory consumer rights.